Ukraine is increasingly becoming the number one choice for IT outsourcing, with the country's IT outsourcing market reaching US $1,1bn in 2012. With more than 1,000 outsourcing companies operating in the industry and more than 25,000 IT specialists involved in outsourcing, Ukraine is one of the most, if not the most, attractive nearshore destinations for Western Europe and UK and it is one of the preferred offshoring destinations for North American organizations.
Experts agrees that such advantages as convenient geographical location, the availability of extensive IT talent pool, strong scientific legacy, and significant cost benefits make Ukraine a natural choice for outsourcing. Ukraine’s IT outsourcing service industry and Ukrainian outsourcing companies were repeatedly recognized by global research organizations and national industry associations.
Some of the achievements that acknowledge the image of Ukraine as one of the best locations for outsourcing include the following:
Central and Eastern Europe IT Outsourcing Review
Ukraine was ranked the first among 16 countries of the CEE region by the volume of IT outsourcing services provided, by the number of IT outsourcing companies operating in the market, and by the number of IT specialists involved in the outsourcing industry in the report “CEE IT Outsourcing Review” in 2008, 2009, 2010. The research was conducted annually by Central and Eastern European Outsourcing Association (CEEOA).
The reports are available at these locations:
TOP 30 Outsourcing Destinations
Ukraine has been included in the list of TOP 30 Outsourcing Destinations by Gartner since 2007. Gartner, the world's leading research organization, analyzed 72 offshore locations by ten criteria and selected top 30 destinations. The criteria used by Gartner to identify top outsourcing destinations were the following:
- Government support
- Political and economic environment
- Cultural compatibility
- Educational system
- Labor pool
- Global and legal maturity
- Data and intellectual property security, and
For details please see Gartner’s 30 Leading Locations for Offshore Services
TOP 50 Countries for Locating Outsourcing Services – Global Services Location Index
Ukraine is included in the report by the global management consulting firm A.T. Kearney "The Global Services Location Index". Published since 2003, the report analyzes and ranks the top 50 countries worldwide for locating outsourcing activities, including IT services and support, contact centers and back-office support.
For more information please refer to the Global Services Location Index reports.
Ranked 49th in the World’s TOP 100 Countries
Ukraine was ranked 49th in the ranking of the world’s top 100 countries, and became the country with the best quality of life among low-income countries in the Newsweek Magazine Study of best countries in terms of health, education, economy and politics.
For more information, please refer to World’s TOP 100 Countries.
Outsourcing Destination of the Year
In 2011 Ukraine has been recognized by outsourcing experts as the top destination for IT outsourcing and won the nomination “Outsourcing Destination of the Year” from the European Outsourcing Excellence Awards. The award program took place at the European Outsourcing Association Summit.
More information about the awards can be found on the EOA Summit website.
City Lviv included to TOP 30 Emerging Destinations for Outsourcing
In 2009 Ukrainian city Lviv was included in the TOP 30 emerging destinations for outsourcing in the report “Exploring Global Frontiers” by KPMG. The 30 cities in the analysis are defined as “emerging”, in that, they are lesser known alternatives to the more established or organized cities for IT-BPO operations in the three regions: South and North America (Americas), Asia, India, Japan and Australia (ASPAC), Europe, Middle East and Africa (EMA).
For more details please see report “Exploring Global Frontiers”.
TOP 50 Emerging Global Outsourcing Destinations
Ukraine’s capital city - Kyiv - was ranked among TOP 50 Emerging Global Outsourcing Destinations by Global Services and Tholons in 2009. These rankings were based on the analysis of the following categories:
- Scale and Quality of Workforce
- Business Catalyst
- Risk Profile, and
- Quality of Life
For more details see the TOP 50 Emerging Global Outsourcing Cities listing.
TOP 20 Leading Countries in the Area of IT Outsourcing and High-Tech Services
According to the 2010 Global Services 100 list, Ukraine is 11th among 20 leading countries in the area of IT Outsourcing and High Tech Services. The GS 100 list is annually compiled by Global Services in association with NeoAdvisory, a consulting and advisory company.
The 2010 Global Services 100 list can be accessed online at http://www.globalservicesmedia.com.
TOP 10 Countries with the Most Certified IT professionals
Ukraine was among 10 TOP countries with the most certified IT professionals following United States, India and Russian Federation. For more information see Global IT IQ Report.
Gaming Industry’s TOP 12 European Countries
In 2009 Ukraine was ranked 8th in Gaming Industry’s TOP 12 European Countries by The Global Gaming Industry Network.
Source: Outsourcing in Ukraine